Site Reliability Engineer at JPMorgan Chase Bank, N.A. (Wilmington, DE)
Location: Wilmington, DE
Type: Full Time
Created: 2021-08-11 05:00:52
An Application Support professional's dedication to innovation is essential to what keeps our company moving and thriving. Here, you'll oversee application issues throughout: troubleshooting, maintaining, identifying, escalating and resolving them as needed. You'll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators.
Key responsibilities for this role would include: * Design, develop, test and deliver the software to automate manual operational work and ensure application performance and resiliency * Key contributor to SRE and functional development teams throughout the life cycle to help create software for reliability and scale, ensuring minimal refactoring or changes * Troubleshoot priority incidents, conduct blameless post-mortems and ensure permanent closure of the incidents * Identify application patterns and analytics in support of better service level objectives * Design self-healing and resiliency patterns * Design and conduct the performance tests, identify the bottlenecks, opportunities for optimization and capacity demand * Contribute to strategy of a best in class monitoring frameworks to accomplish end to end flow monitoring and noiseless alerting * Design automated software and product upgrades, change management and release management solutions * Partner with SRE, Operate and development teams to monitor and correct the effort split between manual operational work and engineering work * Engage with Technology Controls organization to ensure tooling and ecosystem meets the Firm's rigorous cyber policies * Contribute to Firm level SRE community via engineering projects and/or intellectual capital * Be part of the 24x7 support coverage as needed * Coach team members, encourage acquisition of new skills, and manage teams
This role requires a wide variety of strengths and capabilities, including: * BS/BA degree or equivalent experience * Proven expertise in application development and support environment with more than one technology and multiple design techniques * Advanced knowledge of development toolset to design, develop, test, deploy, maintain and improve software * Proficiency in one or more general purpose programming (Python preferred, Java, .Net, C++, etc.) * Understanding of risk controls and compliance to departmental and company wide standards * Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans