Support Engineer 1st and 2nd Level - remote. fulltime. m/f/d at Data Virtuality GmbH () (allows remote)

Support Engineer 1st and 2nd Level - remote. fulltime. m/f/d at Data Virtuality GmbH () (allows remote)

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Type: Full Time
Created: 2021-08-11 05:01:06

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TROUBLESHOOTING – You are the primary and secondary technical contact for our customers and answer customer requests in in-product Intercom. You are finding the best solutions for upcoming issues either by only answering small questions or by sup- porting the operation of our software solutions and server. You are providing first level support for EU time zone customers and to US customers outside US working hours.

SAAS MONITORING – You use the monitoring systems and tools to proactively monitor, identify and process any incidents by communicating to customer or fixing the problem.

SETUP AND OPERATIONS – You have the responsibility to set up, configure and use cloud management / monitoring tools, as well as managing the cloud environments (backup etc.). Additionally you will support the operation of our software and servers and performing software updates and upgrades on Windows and Linux customer machines remote via RDP and SSH.


...what you should bring from your professional side

  • Understanding of database technology

  • Experience with Cloud Platforms (AWS, Azure) & container platforms

  • Working experience with Linux

  • Good SQL skills

  • Ability to debug the source code and to reproduce customer issues on a local environment

  • Minimum 2-3 years experience in software support/con- sulting or comparable function

  • Basic understanding of Business intelligence use cases


...what you should bring from your personal side.

• Strong communication skills paired with empathy

• Fluent in spoken and written English

• Self-organized working method

• The highest levels of motivation, responsibility and ambi- tion to proactively support the growth of our company

• Analytical and number-based approach • Problem solving skills

• Inquiring mindset


  • Payments in EURO
  • Paid leave after child birth
  • Training
  • Work from everywhere
  • Potential relocation to Germany


Our mission is to enable businesses to leverage the full potential of their data by providing a single source of truth platform to connect and manage all data. Our focus is centered our customers. To us, this is not just a saying but the motto which guides our everyday life! We want our customers to be able to manage their data in as carefree of a manner as possible, as quickly as possible. For this goal, Data Virtuality faithfully delivers first class service every time.