Director DevOps-cxLoyalty at JPMorgan Chase Bank, N.A. (Plano, TX)
Location: Plano, TX
Type: Full Time
Created: 2021-08-14 05:00:45
We are currently seeking a DevOps Director to join our team. In the role of DevOps Director, you will provide leadership, coaching and development to a cross functional team in order to achieve overall operational objectives. You will help to grow our DevOps practice while building travel industry leading software in a fast paced environment.
Key Responsibilities: * Ensure that daily production, productivity, quality, service levels, and performance objectives are accomplished. May become actively involved, as required, to meet schedules and resolve problems. * As a director of the DevOps team, this role will include working with development, QA, architecture, and infrastructure teams to install, deploy, upgrade and maintain applications in multiple Clouds, environments, using automation. * Maintains ownership of incident management and problem management processes for the team to drive continuous improvement for end user experience and SLA guarantees. * Leads a team responsible for configuration, packaging and release of applications on the Cloud and On-Prem * Work closely with security and compliance teams to ensure that all the measures are in place before deployments * Availability, Resiliency and Cost effectiveness of the Cloud Platform. * Work closely with partners within the Infrastructure and IT organizations to ensure alignment, support and adherence to newly defined processes * Effectively communicate and collaborate with the development, test and engineering teams - onsite and offshore. * Establishes plans, policies, priorities and procedures within the group. Ensures the consistency and compatibility of technology solutions company-wide. * Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity * Manages 3 - 8 on-site direct reports and several off-shore resources. * Participates in strategic architecture discussions. * Researches and evaluates alternative solutions and delivers proposals that meet business needs. * Demonstrates ability to work effectively with clients, management and staff to ensure the team is meeting their needs * Responds to requests for information from clients, auditors, and internal resources. * Provides regular status updates to management and to internal and external stakeholders. * Understands and communicates technology and industry trends and roadmaps. * Manages the human resources of the department, i.e. staff selection, training, compensation, performance, career planning. * Responsible for resolution of production issues assigned to the team which can include on-call.
cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.