Software Engineer at EDGE10 Group (London, UK)
Location: London, UK
Type: Full Time
Created: 2021-09-11 05:00:33
EDGE10 Group is perfecting human performance. We provide the worlds leading health, performance, and physical testing platform to organizations around the world, empowering them with actionable insights, leading to efficient, high-quality decision making.
As market leader, we work with organizations across the medical and performance spectrums, from elite to grass root teams and from armed forces to multi-national corporations. In sport alone, we work with 1,000+ teams from the leading and most prestigious leagues around such as the MLB, NHL, EPL, and MLS.
Were looking for Software Support Engineer who is passionate about to addressing technical issues relating to software implementation, functionality, and upgrades. This position will troubleshoot and implement temporary solutions for problems that are found.
The Software Support Engineer will also develop permanent solutions for recurring issues by building internal tools / websites to minimize issues. This position will also be considered a training / entry point into becoming a full-time developer with the EDGE10 Group; as opportunities open up for new development positions, this role will be perfectly positioned to fill those needs.
What you will do
Provide Technical Support to Software Users
- Field calls from customers who are experiencing technical issues with software products.
- Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions.
Assist with Software Design and Development
Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage.
Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product.
Create Technical Documents and Manuals
Documenting issues and their solutions to help future efforts in the design and implementation of software products.
Generate technical reports focusing on customer complaints and resolutions.
Write up improve technical support tools and processes.
Design, implement software support tools from proof-of-concept to production-grade that meet product quality goals across a range of devices and use cases.
Nurture close working relationships with teams and individuals across engineering and product teams
Experience working in a fast-paced delivery focused environment.
You should have Experience with the technologies and tools we work with; this includes C#, Microsoft SQL Server, and the latest software development & testing technologies tools. Strong analytical, troubleshooting, and problem-solving skills. Excellent communication skills Organizational and customer service skills. Attention to detail. The ability to work in teams, as well as independently. The ability to address customer concerns and issues regarding all aspects of software operation. Strong documentation skills especially around complaint reports and troubleshooting steps. Assist software developers to resolve technical issues during the software development process. Teach customers how to overcome challenges from a technical or business standpoint. Hands-on experience working with relational databases, particularly Microsoft SQL Server creating and working with database queries. Experience working in a fast-paced delivery focused environment.
What we offer With our company values including We strive for great, not good, we are committed to hiring the best candidates and reward accordingly.
Excellent salary & share options package In addition to the baseline package, participation in the EDGE10 Group Bonus Scheme (inc. Equity) Opportunity to steer the technical direction of the EDGE10 Group Fast-paced work environment with creative freedom to implement your ideas Collaboration with recognized thought leaders making a real impact in this ever-evolving industry Flexible working hours and ability to work remotely Exciting working atmosphere in an ambitious, diverse, and agile team Personal development and training opportunities for realizing your career goals Internal knowledge sharing forums, best-practice sharing and continuous learning
We are looking for exceptional people. If you believe you can add value to the company and continue to drive it forward, apply now.
We love what we do. We want you too as well.