Applications Support at JPMorgan Chase Bank, N.A. (Chicago, IL)
Location: Chicago, IL
Type: Full Time
Created: 2021-09-13 05:00:39
As an Application Support professional, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you'll oversee application issues, including troubleshooting, maintaining, identifying, escalating and resolving. You'll ensure that the production changes your team makes are made keeping best practices, lifecycle methodology and overall risk top of mind. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary, and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators.
This role requires a wide variety of strengths and capabilities, including:
General Tasks & Responsibilities: * Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages. * Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives. * Ensures information controls, back-up and recovery strategies are in place across all environments. * Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring. * Develop and maintain relationships with technical staff, end users and clients. * Carefully evaluate alternative risks and solutions before taking action to provide timely resolution. * Demonstrate creativity, innovation and high performance. * Design, code, test and deliver software to automatemanual operational work (Python, Java etc) * Engage with development teams throughout the life cycle to help develop software for reliability and scale, ensuring minimal refactoring or changes. * Design and implement self-healing and resiliency patterns. * Design and implement best in class monitoring frameworks to accomplish end-to-end flow monitoring and noiseless alerting (Dynatrace, Splunk etc) * Design and implement automated software and product upgrades, change management and release management solutions. * Expert practitioner in one or more technology domains, may be a cross-domain expert, able to solve complex and mission critical problems within a business or across the firm * Excellent debugging and trouble shooting skills
REQUIREMENTS * BS/BA degree or equivalent experience * Proven expertise in application development and support environment with more than one technology and multiple design techniques * Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.) * Experience with monitoring frameworks (Dyntrace, Splunk etc..) * Experience working in cloud (AWS) * Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software * Understanding of risk controls and compliance to departmental and company-wide standards * Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans