Application Support Analyst at JPMorgan Chase Bank, N.A. (Columbus, OH)
Location: Columbus, OH
Type: Full Time
Created: 2021-09-20 05:00:42
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
***This position does require a rotating schedule of 3 days on / 4 days off one week with next week 4 days on / 3 days off working 7:30 am to 7:30 pm.***
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Proven expertise in application development and support environment with more than one technology and multiple design techniques
Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
Proficiency in Splunk, Dynatrace, Unix, Linux, Tomcat and WebSphere.
Experience in setting up Splunk alerting and monitoring.
Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.
Experience with cloud platforms like AWS and understanding of Pivotal cloud foundry.
Understanding of network topologies, load balancing concepts and content delivery network
Understanding of Web application and mobile application.
Understanding of job schedulers like Zeke, Control M , Abnitio Control Center.
Understanding of relational databases like Oracle/DB2 over Unix and Mainframe
Understanding of non-relational databases like Casandra.
Understanding of IBM MQ and Kafka.
Understanding of risk controls and compliance to departmental and company-wide standards
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Ability to run production incident conferences bridges.
Application Support & Monitoring: .
Monitor infrastructure, servers, databases, mainframe and distributed batch jobs.
Support Sustained Resiliency, Disaster Recovery, and High Availability events.
Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc.
Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions
Coordinate incident management coverage, to ensure appropriate coverage
Call facilitation, coordination and communications during critical outage situations
Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
Single voice for our line of business and for cross line of business incidents
End to end view of issues for objectivity
Influence senior technology leads across organizations to ensure timely resolution of incidents
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans