Business Systems Analyst at Susco (New Orleans, LA) (allows remote)

Business Systems Analyst at Susco (New Orleans, LA) (allows remote)

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Location: New Orleans, LA
Type: Full Time
Created: 2021-10-06 05:00:44

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Susco is located in the Greater New Orleans Area and is one of the fastest-growing tech companies in Louisiana. We develop custom web-based business software with a focus on legacy system conversions. Our primary development platforms are C# .NET for web services and Ionic/Cordova for mobile apps.

Job Description

The BSA will serve as a liaison between business subject matter experts and the development team to assist in meeting corporate and compliance standards as well as serving a more technical role in designing and documenting systems.

High Level Responsibilities:

  • They will be responsible for gathering and documenting business requirements and functional specifications, as well as supporting multiple Software Development projects.
  • They will be responsible for creating Documentation for Existing un-Documented Systems, performing Data Analysis, Documenting Legacy Client Systems for Rebuild, and Designing Schema

Detailed Responsibilities

  • Direct Report to the Director of Projects
  • Scope
    • Post-Sales BA
    • Pre-Sales Systems Analysis as an input to proposals
    • Post-Sales Systems Analysis
  • BA Duties
    • Project Needs Analysis
    • Discovery / Requirements Gathering
    • Developing Conceptual Data Models
    • Developing Project Charters
      • Stakeholder Goals
      • Success Metrics
      • Business Case
      • High Level Business Requirements
    • Developing Functional Requirements
    • Developing Wireframes
    • Developing Training & Support Documentation
  • SA Duties
  • System Documentation
  • Retrieving and analyzing data via SQL
  • Analyzing legacy schema and documenting legacy domain
  • Re-Designing legacy schema for to-be schema
  • Entity Relationship Diagrams
  • Schema Data Modeling
  • Documenting existing systems from a business usage / domain aspect, technical writing
  • Collaborate with every type of external & internal stakeholder
    • Executives
    • Managers
    • Non-Technical Personnel
    • Developers
    • Susco Vendors
    • Client Vendors
  • Misc. Technical Responsibilities
    • Project Coordination
    • QA Testing
    • First-line customer support
    • Data Analysis
    • Report Writing (Crystal or some other tool, preferred)

Growth Opportunities - some short and long term

  • Project Manager
  • Engagement Manager
  • Sales Engineer

Experience Requirements

  • 3+ years' experience as a developer or BA or SA
  • 4+ years of experience working in the different phases of software development lifecycle, including application design and implementation experience
  • 2+ years of experience writing system requirements
  • 2+ years professional SQL

Hard Skill Requirements

  • Technical writing
  • Proficient in database schema design based on client requirements
  • Proficient in SQL data analysis and reporting
  • Proficient in SQL data migrations
  • Proficient in managing databases with database provided IDEs (SSMS, pgAdmin, psql, etc)


  • Proficient in SQL Server Management Studio

Soft Skill Requirements

  • Excellent Verbal and Communication Skills
  • Active listening
  • Dealing with conflict
  • Quality client service techniques
  • Decision making
  • Problem solving
  • Strategic thinking


  • 15 days annual PTO, 8 holidays
  • Heath, Life, Dental, & Vision Insurance, Long & Short Term Disability, 401(k)
  • Company Leadership dedicated to personal & professional growth
  • Any employee can refer a new client and get 5% of year one's revenue, and 2.5% thereafter.
  • Quarterly bonuses based on company performance
  • 3 days annual self-directed learning days
  • Paid lunches 2-3 times per week
  • Remote work as needed to accommodate personal matters
  • Ad-Hoc wellness based gifts, subsidized meditation training
  • Company Outings: happy hours, crawfish boils, long lunches, go-karting
  • Video games consoles onsite

About Us

Core Purpose

To enable people to contribute in more fulfilling and meaningful ways.


To transform organizations with intuitive software. Our software frees people from tedious work, removes painful recurring costs, and allows organizations to control their own data, workflow, and user-experience.

Core Values

Growth: We believe we can create a better world by constantly growing as individuals, resulting in growth for the Company and growth for our clients.

Communication: We believe everyone deserves to feel like they have been heard and understood. We don't complain about things under our control. We accept constructive criticism dispassionately.

Action: We believe we don't have good days, we make them. We believe in being proactive and not reactive. Passivity leads to a lack of involvement, while our focus is on creating the future. We don't complain, we identify and solve problems.

Teamwork: We believe that we are human beings first, coworkers second. We strive to be cognizant as people with lives outside of this office. As a high-performance organization, there are times of high stress. In those times, we rally to get the job done and we recognize our behavior and performance impacts our team.

Efficiency: We believe in learning from our mistakes the first time. We believe there is a time and place for complex solutions for complex problems. We also have the ability to decompose complex problems into simpler problems. When we see a problem or inefficiency, we have both the responsibility and the ability to propose solutions.