Customer Implementation Engineer (m/w/d) at Labforward GmbH (Berlin, Germany)

Customer Implementation Engineer (m/w/d) at Labforward GmbH (Berlin, Germany)

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Location: Berlin, Germany
Type: Full Time
Created: 2021-11-02 05:00:31

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Our startup is growing, and we are looking for a Customer Implementation Engineer (m/w/d). If you are a tech geek and strong communicator who wants to partner with Labforward customers to set in place customized solutions for their needs, please apply!

About the role

  • Support and scale implementation projects for Labforward products on a technical level, including software development for middleware / API-based integrations to address specific customer implementation needs
  • Help accelerate the implementation of technical solutions targeted specifically from a customer-oriented perspectiveImplement detailed integration solutions of systems (i.e. by configuring tools, providing small scripts, using APIs etc.), especially with interfaces to LIMS
  • Provide technical second level support to customer questions and inquiries
  • Together with our customers, you will work on improving and designing workflow templates in a .yml format to advance our automation solution.
  • In the long term, you will scale the provision of workflow templates to current and potential customers

About you

  • At least 2 years of software development using Javascript (preferably in Typescript)
  • Experienced in one or more database systems and knowledge of migration techniques
  • Fundamental knowledge of computer system architecture, and of how web services and web applications (API, XML, etc.) work
  • Customer-oriented and communicative, comfortable delivering and conducting engaging online/on-site workshops as well as training content
  • Comfortable writing clear documentation and instructions which explains complex ideas in a simple and direct manner
  • Excellent written and verbal communication in English
Nice to have:
  • Proficiency in German