Application Production Support Lead at JPMorgan Chase Bank, N.A. (Wilmington, DE)

Application Production Support Lead at JPMorgan Chase Bank, N.A. (Wilmington, DE)

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Location: Wilmington, DE
Type: Full Time
Created: 2021-11-11 05:01:11

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The Application Support Lead within a Production Management team is responsible for technical support of production applications and infrastructure.

Responsibilities: * Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages * Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives * Ensures information controls, back-up and recovery strategies are in place across all environments * Design automated software and product upgrades, change management, and release management solutions, Design self-healing and resiliency patterns * Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring * Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing * Performance and Interoperability Requirements * Application scalability/Capacity Management * Standards, best practices and Compensating Controls * Logging, monitoring, intelligent alerting, self-healing * High Availability, Disaster Recovery, Sustained Resiliency, Chaos Engineering * Service and Operational Level Agreements * Application Knowledge Support Artifacts, etc. * Develop and maintain relationships with technical staff, end users and clients * Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Technical Qualification: * 5+ years of hands-on experience in Production Support/Engineering. * 5+ years' experience managing Application on Java, Cloud, UNIX/Linux/Aix environment. * 5+ years of Hand-on experience with Public and Private Cloud-based applications, technologies and tools, deployment, monitoring and operations, such as Kubernetes, Prometheus, FluentD, Slack, Elasticsearch, Grafana, Kibana, etc. * 5+ years' experience with distributed applications (Oracle, Cassandra, MariaDB, MongoDB, SQL, SQL Server, NoSQL etc.) * 5+ years of hands-on experience with monitoring tools Splunk, WILY and Dynatrace or similar. * 3+ years' Experience in Disaster Recovery planning and test execution. * 3+ years of software engineer experience in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux), do integration of orchestration platform with multiple products using management APIs provided (REST, JSON etc.) * Experience supporting mission-critical platforms/applications desirably in financial services industry, * Strong knowledge of relevant applications and development of life cycles

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans