Chase.com Public Content Production Front-end Web Developer at JPMorgan Chase Bank, N.A. (Chicago, IL)

Chase.com Public Content Production Front-end Web Developer at JPMorgan Chase Bank, N.A. (Chicago, IL)


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Company:
Location: Chicago, IL
Type: Full Time
Created: 2021-11-19 05:00:41

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Description

Sr Production Analyst - Web

Chase is undertaking an aggressive digital transformation agenda which builds on the success of the current mobile and online service offerings. Chase is investing in innovative ways to deepen customer engagement and profitability through the use of digital channels. The ambition is to position Chase as the undisputed leader in digital financial services and payments to enable Chase to deliver the highly personalized, real time experiences that customers increasingly expect.

The Sr. Production Analyst is a front-end web developer, internet producer and project manager for continuous improvement change management requests. Also referred to as a content manager or content producer, this role is responsible for ensuring each request is completed by utilizing the producer work plan and is executed at the highest level of quality, and efficiency. The producer must maintain a detailed understanding of the needs of the assigned group from the business and technical perspective. This person will assess customer impacts, create solutions, and ensure coordination and communication of impacts to key stakeholders.

The Production Analyst will be responsible for ensuring work is completed within the SLAs, and when delays occur, they are documented and communicated to the requestor.

The role will also be responsible for project managing small development type updates/requests to all of the websites supported within the group.

Qualifications

3 - 5 years of experience with the Internet and/or Internet-related development and design

Bachelor's degree or equivalent experience is required

Excellent verbal and written communications skills with all levels, and types of groups

Good understanding of inter-organizational dynamics

Relies on experience and judgment to plan and accomplish goals

Usability, information architecture or content and design experience is required

Strong people skills to manage our internal customers' requests

A minimum of two years project management experience preferred

Excellent multitasking ability to coordinate multiple projects, facilitates meetings across business lines and vendors, and meets both scheduled and unscheduled deadlines

Strong analytical, problem solving, decision-making and leadership skills are essential

Works under minimum direction and uses independent judgment in decision-making

Must possess excellent computer skills, including working knowledge of project management tools, website content tools.

Working knowledge of online content management tools

Strong knowledge of HTML, CSS, JS are required

Presentation/facilitation skills

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans

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