Applications Support Specialist, Salesforce -- Associate at MUFG (New York, NY)

Applications Support Specialist, Salesforce -- Associate at MUFG (New York, NY)

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Location: New York, NY
Type: Full Time
Created: 2021-11-21 05:01:22

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Applications Support Specialist, Salesforce -- Associate

  • Requisition # 10046871-WD
  • Job Type Full time
  • Location New York, New York
  • Date posted 11/01/2021

Your potential. Your opportunity.

Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), the 5th largest financial group in the world. Across the globe, we’re 180,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Job Summary:

This position sits within Agile Business Development Group (ABD), a subdivision of Global Corporate & Investment Banking (GCIB) in New York. ABD Group was established in order to quickly react and deliver solutions required to support business initiatives.

ABD team has developed suit of applications over the years for Bankers to manage, measure and analyze their client profitability and risk. These applications provide Bankers scalable and consistent solution to effectively monitor and report portfolio risk to senior management in real-time. Customer Hub (C-Hub) is their flagship application used by Relationship Manager (RMs – revenue producers) across all MUFG branches globally.

The ABD group has mastered the RAD Methodology (Rapid Application Development), using latest Microsoft Web development tools and proven database technologies. The rapid development integrated with traditional project lifecycle experience allows the ABD group to deliver a quality product in a shortened time without sacrificing the key controls enforced when using a traditional system development methodology. The major benefits come from an iterative approach to continuous enhancements based on business requirements. In agile development, development managers, architects, developers, business analysts and testers work closely with business stakeholders, focusing on quality and quick delivery of robust products on a regular basis.

Major Responsibilities:

  • Business Analyst to work on C-Hub and other ABD applications as required.

  • Work with ABD India Application Support and Development team to address production issues and/or to perform regular BA support and QA testing on Applications.

  • Work with US ABD team to coordinate the on-going support and monthly release of C-Hub and other ABD Applications.

  • Create and maintain monthly reporting templates based on pre-established requirements from different business divisions.

  • Work with development team to tracks all testing and issues and identifies those for escalation.

  • Identify, mitigate, and report project risks.

  • Report status to management on project progress.

  • Coordinate with others in Business Support and Governance team to improve the processes.

  • Assess current documents and modules and offer improvements.

Qualifications / Requirements:

  • A minimum 1 to 3 years of Applications Production Support. Experience in a Corporate & Investment Banking area is a decisive asset.

  • Bachelor's degree in Computer Science, Math, Engineering, Accounting, Finance, or equivalent.

  • Banking or consultancy experience with extensive background in Microsoft Technologies, Project Management, QA and with SDLC.

  • Study functions of the system.

  • Analyze and determine appropriate candidates for additional development considering both cost and level of needs.

  • Coordinate testing resource and facilitate the test.

  • Monitor the progress of test and ensure the on-time completion Ability to understand system functions and logics, to mediate between IT and non-IT users.

  • Expertise in MS Excel VBA and macro scripting.

  • Must have solid communication skills to communicate clearly and effectively.

  • Demonstrated problem solving abilities, especially complex, ambiguous problems requiring integrated application.

  • Ability to work under strict timelines and strong communication skills.

  • Growth mindset; you seek out learning opportunities for yourself and the team.

  • Willingness to problem-solve and hustle to find solutions (even if unconventional), positivity and possess a “can-do” attitude.


  • An understanding or willingness to learn:

    • Basel III based Standard Risk and Advanced Risk modelling for corporate exposures.

    • Understanding of commercial/corporate banking products such as credit loans, supply chain business, securitization, project finance etc.

    • Third-party data sources such as Bloomberg, Coalition, and Dealogic data to enrich deal sheets and Customer Hub content.

    • Assist senior management with Business Intelligence reporting and data driven decision making.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.

We are proud to be an Equal Opportunity/Affirmative Action Employer and committed to leveraging the diverse backgrounds, perspectives, and experience of our workforce to create opportunities for our colleagues and our business. We do not discriminate in employment decisions on the basis of any protected category.

Some MUFG roles require that individuals be fully vaccinated against COVID-19, subject to exemptions for medical or religious reasons, as well as any other reason required by applicable law or order. Should you be selected for an interview, your recruiter will provide additional information.