Software Engineering at JPMorgan Chase Bank, N.A. (Houston, TX)
Location: Houston, TX
Type: Full Time
Created: 2021-12-01 05:00:42
JPMC Core Developer Platform - Customer Success Engineer
Customer success engineering is a brand new function within the Core Development Platform. As a customer success engineer, you need to have a high degree of empathy towards the customer (developer in this case) and their challenges. You should understand their core use cases as well their business deliverables and help them accelerate to providing value to their end customers. This is a highly technical and hands-on role and at times you will act as an technical advisor to the application owner or developer. You will be an integral part of long-term relationship with customers, you will directly impact the long-term success of the developer and the firm. In order to succeed in this team, you must possess the tenacity and ability to work in a large scale, complex technology and constantly changing environment, have strong passion to get to the bottom of the failures across multi-layer dependent components and continue to keep the customer delight as a primary focus
Responsibilities * Work with large complex applications in the firm and help them in their modernization journey and adopt modern SDLC practices * Remove friction and bottlenecks for the applications to adopt the standardized tooling * Design and code point solutions (bug fixes, enhancements) in partnership with core product engineering * Educate and enable SDLC best practices across Global Technology * Working with Product management and Product engineering to resolve customer pain points as well helping product management help prioritize product backlogs * Identify common set of patterns that can be applied the complex ecosystem to simplify * Be the voice of the customer and work across different functions to deliver on the priority and needs of your customer * Ensure achievement of delivery milestones as well as continually communicating customer expectations to the internal team * Help build and maintain trusted customer relationships, maintaining a high customer communication cadence with timely updates and responses * Present and evangelize developer platform technical design and educate the developer base of core capabilities and ease of on-boarding
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans