DevOps Engineer - cxLoyalty at JPMorgan Chase Bank, N.A. (Plano, TX)
Location: Plano, TX
Type: Full Time
Created: 2021-12-05 05:00:43
We are currently seeking a DevOps to join our team. In the role of DevOps Lead, you will provide leadership, coaching and development to a cross functional team in order to achieve overall operational objectives. You will help to grow our DevOps practice while building travel industry leading software in a fast paced environment.
Key Responsibilities: * Ensure that daily production, productivity, quality, service levels, and performance objectives are accomplished. May become actively involved, as required, to meet schedules and resolve problems. * As a Lead of the DevOps team, this role will include working with development, QA, architecture, and infrastructure teams to install, deploy, upgrade and maintain applications in multiple Clouds, environments, using automation. * Maintains ownership of incident management and problem management processes for the team to drive continuous improvement for end user experience and SLA guarantees. * Leads a team responsible for configuration, packaging and release of applications on the Cloud and On-Prem * Work closely with security and compliance teams to ensure that all the measures are in place before deployments * Availability, Resiliency and Cost effectiveness of the Cloud Platform. * Work closely with partners within the Infrastructure and IT organizations to ensure alignment, support and adherence to newly defined processes * Effectively communicate and collaborate with the development, test and engineering teams - onsite and offshore. * Establishes plans, policies, priorities and procedures within the group. Ensures the consistency and compatibility of technology solutions company-wide. * Encourage innovation, implementation of cutting-edge technologies, inclusion, outside-of-the-box thinking, teamwork, self-organization, and diversity * Manages 3 - 8 on-site direct reports and several off-shore resources. * Participates in strategic architecture discussions. * Researches and evaluates alternative solutions and delivers proposals that meet business needs. * Demonstrates ability to work effectively with clients, management and staff to ensure the team is meeting their needs * Responds to requests for information from clients, auditors, and internal resources. * Provides regular status updates to management and to internal and external stakeholders. * Understands and communicates technology and industry trends and roadmaps. * Manages the human resources of the department, i.e. staff selection, training, compensation, performance, career planning.
Responsible for resolution of production issues assigned to the team which can include on-call.
Ability to partner effectively with clients, team members, and user community
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans