Lead Application Support/Hosting - cxLoyalty at JPMorgan Chase Bank, N.A. (Plano, TX)
Location: Plano, TX
Type: Full Time
Created: 2021-12-22 05:01:10
Responsibilities * Organize and delegate work items to team members. * Position focus is on production support, migrations, upgrades and troubleshooting of critical system. * Hands on and responsible for setting up, configuring, supporting and managing the web platform. * Responsible for the non-production and production application deployment processes. * Coordinate web platform infrastructure changes following standardized change control process. * Consult and cross train with existing application and infrastructure teams. * Perform on-call support of production environment. * SME / Administrator of Layer 7 appliance * Capacity management of hardware and systems in on premise data center * Security vulnerability research, analysis, and resolution. * SME / Administrator of F5 GTM/LTM devices from an application perspective (configuration of application specific pools, iRules, SSL certificates etc.) * Creation of ACL and whitelisting requests. * Providing technical support for internal financial application * Supporting and representing business unit in SOX and PCI audits * SSL and Cipher Certificate management * Participation and execution of data center swing activities
Requirements * BA/BS in Computer Science or related field or equivalent experience * Minimum of 15 years in IT with at least five years' experience with Windows (OS, IIS, .NET, SQL Server) technology * Minimum 5 years in a technical lead roll * Minimum of 5 years in cloud technologies * Minimum two years change control process administration experience * Minimum three years' experience and demonstrated strong knowledge of .net development & deployment practices * Working knowledge of change control toolsets (TFS, Repliweb, Powershell, Build Scripts) * Working knowledge of monitoring toolsets (Dynatrace) * Working knowledge of network security * Working knowledge of PCI and SOX compliance * Strong communication and organizational skills * Working knowledge of Microsoft Orchestrator and batch jobs * Working knowledge of agile software development methodologies / SCRUM * Superb application and infrastructure problem solving abilities which span across multiple technologies * Expert level TCP/IP skills * Cisco certification desired
*cxLoyalty, a subsidiary of JPMorgan Chase, is a leading provider of loyalty technology services with rewards content in relevant categories including travel, gift cards, merchandise and incentives while using data and analytics to personalize, optimize and deliver a world-class customer experience. We have more than 40 years of experience designing, administering and fulfilling market leading loyalty programs for our respected clients and their customers. Based in Stamford, Conn., cxLoyalty has more than 1,700 associates and provides services to consumers located in 14 countries.
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans