Senior Applications Support at JPMorgan Chase Bank, N.A. (Plano, TX)
Location: Plano, TX
Type: Full Time
Created: 2021-12-22 05:01:13
Working in Application Support means you'll use both creative and critical thinking skills to maintain application systems that are crucial to the daily operations of the firm. You'll work collaboratively in teams on a wide range of projects based on your primary area of focus: design or programming. While learning to fix application and data issues as they arise, you'll also gain exposure to software development, testing, deployment, maintenance, and improvement, in addition to production lifecycle methodologies and risk guidelines. Finally, you'll have the opportunity to develop professionally -and to grow your career in any direction you choose.
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Basic knowledge of application development
Working knowledge of Distributed and Mainframe applications and Middleware Platform
Experience with IBM Websphere, Apache Tomcat, IBM Datapower
Experience with Splunk, Dynatrace and Wily monitoring tools
Good Knowledge of Incident and Problem Management functions
Experience with Unix Shell, PERL, Bash scripting is preferable
Experience with job scheduler like CTRL-M
Application Support & Monitoring:
Monitor infrastructure, servers, databases, distributed batch jobs.
Support Sustained Resiliency, Disaster Recovery, and High Availability events.
Aggressively respond to service requests from Client facing support teams, Operations, Risk/control partners, etc.
Troubleshoot technical issues (Java/J2EE, .Net, Cloud etc) or escalate and work with appropriate technology teams to provide solutions.
Coordinate incident management coverage, to ensure appropriate coverage
Call facilitation, coordination and communications during critical outage situations
Call documentation, queue management, ticket analysis and interface to impacting lines of business for incident impact analysis via the Production Assurance process
Single voice for our line of business and for cross line of business incidents
End to end view of issues for objectivity
Influence senior technology leads across organizations to ensure timely resolution of incidents
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech companies. In 20 technology centers worldwide, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $10B+ annual investment in technology enables us to hire people to create innovative solutions that will are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.
Equal Opportunity Employer/Disability/Veterans