Application Support Lead at JPMorgan Chase Bank, N.A. (Wilmington, DE)

Application Support Lead at JPMorgan Chase Bank, N.A. (Wilmington, DE)


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Location: Wilmington, DE
Type: Full Time
Created: 2021-12-23 05:01:26

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As a Application Support Lead within the Production Management team you will be responsible for technical support of production applications and infrastructure.

Responsibilities: * Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages * Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives * Ensures information controls, back-up and recovery strategies are in place across all environments * Design automated software and product upgrades, change management, and release management solutions, Design self-healing and resiliency patterns * Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring * Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing

Technical Qualification: * Extensive hands-on experience in Production Support / Engineering. * Experience managing Applications on Java, Cloud, UNIX/Linux/Aix environments. * Hand-on experience with Public and Private Cloud-based applications, technologies and tools, deployment, monitoring and operations, * Experience with distributed applications (Oracle, Cassandra, MariaDB, MongoDB, SQL, SQL Server, NoSQL etc.) * Hands-on experience with monitoring tools such as Splunk, WILY and Dynatrace or similar. * Experience in Disaster Recovery planning and test execution. * Software Engineering experience in one of the following languages: C, C++, Java J2EE technology stack and web technologies /, Python, Go, Perl, Ruby or shell scripting (Unix/Linux), * Integration of orchestration platforms with multiple products using management APIs provided (REST, JSON etc.)

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. These requirements may include sharing information in the firm's vaccine record tool, vaccination or regular testing, mask wearing, social distancing and daily health checks. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests.

Equal Opportunity Employer/Disability/Veterans