Technical Success Manager at Gtmhub (Sofia, Bulgaria)

Technical Success Manager at Gtmhub (Sofia, Bulgaria)

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Location: Sofia, Bulgaria
Type: Full Time
Created: 2021-12-31 05:00:53

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Are you looking to join a highly ambitious international SaaS technology company and use your technical knowledge to provide solutions on our platform tailored customer needs? Do you want to work with a groundbreaking solution, created by some of the best engineers on the planet? Are you looking for a company that will invest in your development, support your professional growth and listen to your ideas?

If the answer to the above is yes, you may have found your dream job and we may have found our dream hire!

Gtmhub helps focus teams on doing the right things in the right ways. We help organizations meet their growth targets using the world’s most effective Objectives & Key Results (OKRs) platform. Hundreds of organizations throughout the world use Gtmhub to achieve better outcomes.

You have the unique chance to be one of the first members of new dedicated team.

We are looking for a super smart, innovative and over-achieving Technical Success Manager with passion for making customers successful, while building technology solutions.

You will own the customer relationship from a technical perspective and, together with Customer Success Manager, will support our strategic customers throughout their journey, from onboarding to continued adoption and usage of the platform. You will help our customers translate complex business needs into data driven solution designs. You will be responsible for the solution implementation ensuring high customer satisfaction levels.

The successful candidate will be a strongly self-motivated and driven individual who is goal-oriented, methodical and tenacious, and can effectively interact with a team.

What You Will Be Doing:

  • Partner with Customer Success Manager to ensure client success from onboarding to continued adoption of the platform
  • Customize reports, insights and design solutions tailored customer use cases and needs
  • Partner with customer in configuring out-of-the-box integrations
  • Actively working as a technical advisor for any queries related to either out-of-the-box or custom solutions
  • Successfully translate customer pains/requirements to proposed solutions and implement the proposed solutions
  • Understanding customer internal processes in details and seek for improvement and optimizations in the provided solution
  • Building applications and/or scripts to enhance customer experience
  • Effectively communicate client needs to our developer teams for future product enhancements

What Skills You Need for this Position:

  • Previous experience as Technical Success Manager, Solution Engineer, Implementation consultant or similar position
  • Proficiency in SQL
  • Knowledge of HTML, JavaScript or AngularJS
  • Knowledge of Phyton or other programming skills is advantage
  • Understanding of APIs
  • Understanding of complex enterprise solutions
  • Familiar with SaaS technologies
  • Ability to forge strong, long-lasting relationships with customer
  • Ability to creatively explain and present complex concepts in an easy-to-understand manner
  • Solid technical background with understanding and/or hands-on experience in data integrations
  • Curious and pro-active in nature
  • Excellent problem-solving and analytics skills
  • Passionate about making customers successful
  • BA/BS degree or equivalent, preferably in Computer Science

What's in it for You:

  • Attractive base salary and bonus opportunities
  • Meaningful and challenging work
  • Uniquely open and casual environment
  • The opportunity to work with very smart and driven people
  • The ability to grow your talents and career
  • Remote position or local Sofia office