Customer Support Engineer at Bosch IoT Start-up at Azena (A Bosch IoT Start-Up) (München, Germany)

Customer Support Engineer at Bosch IoT Start-up at Azena (A Bosch IoT Start-Up) (München, Germany)

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Location: München, Germany
Type: Full Time
Created: 2022-02-01 05:00:33

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As a Customer Support Engineer, you will be in charge of all topics related to the customer care and success of our B2B IoT platform business shaping Azena’s customer-centric development. You will ensure customers are scaling effortlessly through impactful engagements, all focused on driving business and technical value. Furthermore, you will be responsible for the following tasks:

  • Establish a trusted relationship and support standards with the multiple B2B stakeholders of our ecosystem (camera manufacturers, app developers, integrators/end user)
  • Support our stakeholders with all related aspects of our offering ranging from answering queries to solving issues
  • Collaborate across teams internally (product owners and development, UX, business operations) and externally to maximize the customer experience
  • Develop and extend our knowledge base
  • Conduct internal trainings to foster the customer support mindset within our organization
  • Monitor and coordinate all customer support measures and goals
  • Ensure continuous improvement and performance management of the customer support
  • Exchange regularly and collaborate closely with all locations regarding all Customer Success related topics


Who you are

  • You are passionate about all technologies related to the IoT and disruptive businesses and have a strong understanding and interest in complex technical matters or similar
  • You havestrong problem-solving skills and a conceptual and analytical way of thinking
  • You approach things in life with a positive attitude and the engine behind your motivation is a strong customer orientation

What you bring

  • 5+ years of experience as a technical customer support engineer or related position, preferably in an IoT field, start-up or a digital business environment
  • Experience with Video Management Systems (VMS), Android ecosystem or the Security Industry Experience is a plus
  • Willingness to travel 3-4 times a year
  • A pragmatic collaborative, autonomous and hands-on working-style and strong networking skills
  • Self-initiative, courage and pragmatism in order to identify and overcome impediments
  • Fluent in English

Additional information

  • Join a great and international team — Work with international colleagues (we have more than 25 nationalities) and enjoy our great team culture inside and outside work
  • Have impact - Join a venture at an early stage and play a key part in revolutionizing and digitizing the security industry
  • Get the best out of both worlds - Enjoy the benefits of a dynamic start up environment and the security and expertise of a corporate company
  • Everyone matters - Get things moving quickly and take your own decisions within a fast-paced company culture - we live agile and flat hierarchies
  • Feel comfortable - We offer a comfortable working space, diverse employee discounts and free drinks as well as home office opportunities
  • Be yourself - Work in an open culture where everyone can be themselves and can come to work in a casual dress code
  • Have fun at work! — Our teams love to have fun and so will you

Last but not least: Munich is regularly voted the city with the highest quality of living — and our office is right in the center close to Marienplatz

Contact HR department:

Nicole Narjes