Lead Application Support Engineer (all genders) at Elinvar GmbH (Berlin, Germany)

Lead Application Support Engineer (all genders) at Elinvar GmbH (Berlin, Germany)

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Location: Berlin, Germany
Type: Full Time
Created: 2022-03-17 05:00:08

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Would you like to be part of our success?As Lead Application Support Engineer (all genders) you and your team establish a resolution path for customer reported issues and internal platform incidents and perform corrective actions.

Elinvar enables asset & wealth managers to digitalize their business models by providing the required Platform as a Service. This includes applications for core processes as well as third party connections. Our partners profit from the combination of leading technology and the optimal regulatory setup as we hold all necessary BaFin licenses. With this comprehensive approach, we create the unique opportunity for our partners to go digital in one step and to utilize state of the art analytics to create individualized solutions to the benefit of their clients.

As Lead Application Support Engineer (all genders) you lead our Technical Operations Team which is responsible for 2nd Level Response and Enablement. You will perform analysis of the issues, establish the resolution path and collaborate with our development and operations team throughout the organization to meet internal service level objectives and keep our clients happy.

What will keep you challenged

  • Manage and prioritize 2nd Level support ticket queue
  • Distribute 2nd Level requests to sub-teams and follow-up on the progress
  • Identify and propose process- and technical- improvements
  • Drive data migration/validation/correction initiatives
  • Define course of actions for urgent, severe and highest incidents
  • Provide technical leadership to less experienced team members

What are we looking for

  • Extended production application support experience,e.g. in TechOps, as 2nd Level Support or Business Analyst
  • Excellent communication skillsand time management
  • Familiarity and prior work experience with Java, Postgres, AWS, Kafka, React, Kubernetes and/or Docker
  • Great understanding ofcomputer systems andmodern software architecture build with micro services
  • Preferably experience working in scaling company and/or finance and trading domain

What will keep you happy

  • An outstanding, highly motivated and international teamthatvalues a positive and open working environment- and a group of people who genuinelyappreciateand supporteach other
  • An inspiring momentumtoreshapethe wealth management industry by replacing legacy IT with a modern, sustainable ITplatform
  • Everything you need to excel in your profession,backed by some of the world’s most recognizedinvestors
  • Enjoy an open corporate culturewithout dress code, with flexible working hoursand remote officeoptions
  • Beautiful loft-style office,situated in bustlingPrenzlbergjust a few minutes fromAlexanderplatz- a lunch and afterwork Dorado at yourdoorsteps
  • An employerthatwelcomes diversityand actively promotes equal opportunities on every level