Java Software Engineer - Social Media Platforms at JPMorgan Chase Bank, N.A. (Plano, TX)
Location: Plano, TX
Type: Full Time
Created: 2020-09-28 05:00:25
Summary of Role:
In response to a rapidly growing contact center environment, the Enterprise Contact Center Services (ECCS) organization was created in 2010. Our mission is to support JPMC's Contact centers by creating, building and maintaining innovative, reliable, and cost-effective technical solutions to support those who serve our customers.
As a Software Engineer for Social Media Development, this person will be a technical resource responsible for implementing technologies such as Social Media for Servicing, CRM, Interaction Routing, Mobile, Chat, Automated disclosure, and Analytics tools.
The ideal candidate will have a background in technology implementations and serving as CRM admin; with strong project management, business analysis, and development skills.
Key Responsibilities: * Experiment with new and alternate ways to leverage Social Media for Servicing * Ability to think strategically, but also possess technical skills to implement new solutions. * Strategize with an educate peers, management, and clients on latest industry trends and best practices and how to incorporate relevant Social Media techniques into the corporate and servicing culture * Measure the impact of incorporating Social Media as a service channel (i.e. Dashboards and other Data visualization tools...etc) * Demonstrated track record or strong passion for learning new technologies * Strong technical and leadership skills to effectively champion emerging technologies within IT and LoB * Ability to adapt to structured environments while maintaining high creativity levels * Adheres to architecture standards, risk management and security policies, strategic technology directions, best practice development, and Social Media code of conduct. * Good understanding of Agile methodologies, SDLC processes, spanning requirements/issue management, defect tracking, source control, and release management. * Interacts with external vendors both at a technical and relationship level * Provide 24-hour support on a rotating basis, as necessary
Qualifications: * Actively participating in a wide variety of Social Media activities such as blogging, community development and management, social bookmarking, commenting, etc. and is well connected with the broader Social Media world. Must have relevant examples of Social Media endeavors * Knowledge of current Social Media tools and techniques, plus Servicing and Marketing concepts * Creativity, Determination, persuasiveness, willingness to experiment, and ability to deal with uncertainty * Ability to synthesize large amounts of data into actionable information * Excellent writing and verbal communication skills * Ability to create great working relationships within all levels within the firm and across multiple disciplines and have a Sense of humor * Be adaptable and able to pick up new techniques
Preferred Skills: * Experience with Business Analysis and development within Social Media platforms such as Twitter, Facebook, YouTube, Blogs and websites, forums, Google Play or Apple's App Store, Quora, Pintrest, Instagram, Reddit, and Google + is a preferred. * Experience with Business Rules engine logic and design and/or Content Management Systems (CMS) * Java Programming experience. Object-Oriented concepts, threads, data structures, networking. * Familiar with Representational State Transfer (REST) API development ; Oracle SQL database * Knowledge of Eclipse or IntelliJ * Hands on experience in SharePoint * Bachelor or Master's degree in Engineering, Computer science, Info Tech or equivalent with relevant experience 3.5 GPA or better * FinTech experience a plus
JPMorgan Chase & Co. is an equal opportunity employer and affirmative action employer Disability/Veteran.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans