Senior Service Delivery Engineer at OSL (London, UK)

Senior Service Delivery Engineer at OSL (London, UK)

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Location: London, UK
Type: Full Time
Created: 2021-02-27 05:02:07

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  • Support and maintain operation and availability of 24x7 trading platforms for Exchange and OTC Brokerage, Blockchain and Wallet capability and Operational and Control platforms.
  • Manage technology related incidents, ensuring professional communication to clients and stakeholders.
  • Hands on responsibility across multiple technology platforms, operating in a team to provide coverage.
  • Key role supporting a rapidly growing business in an exciting newly developing domain.
  • Ensure quality and consistency in the platform.
  • Enable a high quality customer experience.
  • Work with many internal teams, including infrastructure, application development, security, account management, trading, sales and operations.


  • 7+ years of relevant experience in engineering
  • Experience in supporting Commercial Enterprise products, with 24x7 or follow the sun experience advantageous
  • High energy, passionate team player with excellent verbal and written communication skills
  • Solid grasp of technical operations and their translation to business processes.
  • Strong experience with managing incidents and customer requests, and an appreciation or understanding of ITIL service management 
  • Provide operations support to front-line traders, operations, risk and other internal stakeholders
  • Experience with data analysis and performance trending (ELK, InfluxDB, Grafana)
  • Experience in load testing and performance profiling systems
  • Experience in providing user training during client onboarding exercises
  • Scripting or coding experience using bash, java, nodejs, python or groovy to automate operations.
  • Use of workflow tools to implement reliable and repeatable processes
  • Fierce belief in the principle of 'if it's not monitored it's not in production'
  • Knowledge of information security is a plus
  • Ability to work, learn, and thrive in a fast-paced environment, to work independently when required
  • Proactive, self-guided learner who enjoys keeping up with the latest advancements in distributed systems technology

Experience supporting enterprise systems including some of: 

  • Trading system in FX, Equities and order management systems
  • Monitoring market and trading (OMS, FIX) operations
  • IT Service Management tools (Jira Service Desk, ServiceNow, ZenDesk)
  • Application services (Web / Java / Nodejs / Messaging)
  • Databases (Postgres, Mysql, Oracle, Sybase, Redis)
  • Log and metric collection and processing ( ELK )
  • Documentation of processes, risk management and business analysis
  • Client onboarding and ongoing relationship management