Applications Support at JPMorgan Chase Bank, N.A. (Columbus, OH)
Location: Columbus, OH
Type: Full Time
Created: 2021-03-02 05:00:58
As an Application Support Lead, your dedication to innovation is essential to what keeps our company moving and thriving. In this role, you'll oversee application production incidents, including troubleshooting, maintaining, identifying, escalating and resolving. Partnering with Infrastructure Service Support team members, you'll dig into root cause analysis, production changes, budgetary, and staffing issues. You'll also draw on your experience to manage and mentor people to drive strategic change, both within your team as well as in collaboration with team members across JPMorgan Chase & Co.'s global network of innovators. Your key role will be to mitigate production incidents as quick as possible to reduce customer bad experience.
This role requires a wide variety of strengths and capabilities, including:
BS/BA degree or equivalent experience
Proven expertise in application development and support environment with more than one technology and multiple design techniques
Advanced knowledge of development toolset to design, develop, test, deploy, maintain, and improve software
Proficiency in Splunk, Dynatrace, Unix, Linus, Tomcat and WebSphere.
Experience in setting up Splunk alerting and monitoring.
Experience in building monitoring dashboards through Dynatrace and ability to triage application performance through deep diving using Dynatrace.
Experience in configuring tomcats instances and WebSphere JVMs.
Experience with one or more general purpose programming (Java, Python, .Net, C++, etc.)
Experience with cloud platforms like AWS and understanding of Pivotal cloud foundry.
Understanding of network topologies, load balancing concepts and content delivery network
Understanding of HAProxy (context based routing) and Pivotal Gemfire (extended L2 cache)
Understanding of Web application and mobile application.
Understanding of relational databases like Oracle/DB2
Understanding of non-relational databases like Casandra.
Understanding of IBM MQ and Kafka.
Understanding of risk controls and compliance to departmental and company-wide standards
Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Ability to run production incident conferences bridges.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans