Engineering Manager at e-bot7 GmbH (München, Germany)

Engineering Manager at e-bot7 GmbH (München, Germany)


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Location: München, Germany
Type: Full Time
Created: 2021-03-02 05:01:24

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Job description

This is e-bot7 – Artificial Intelligence for Customer Service

We revolutionize Customer Service with Artificial Intelligence. Speed, passion and drive are the basis of our DNA. We put our customers at the center of everything we do, and we never stop until the job is done. We’re creating our own path, with a global and diverse team driving long-term growth and innovation. We don’t like “not possible”. We like new ideas, open-mindness, honesty and we always bring an element of fun into our work. Join our team and be ready to change the world with us.

We are one of the leading companies in Artificial Intelligence, providing our services to the world's most innovative companies. With our expert team of application developers and data scientists we work closely together with our customers to always be ahead of the game and to create state-of-the-art technology. Become part of our fast-paced environment and join our team building the most innovative and revolutionary technology in the market.

Some of our awards include: Insurance Disruptor of the Year, Impact Growth EU Tech of the Year, CCW Most Innovative CS Solution, Impact Diamond - Best InsurTech and many more.

Responsibilities

  • Ensure that the team has access to the resources and people necessary to agree upon and deliver on relevant objectives.
  • Maintain a positive atmosphere and provide a good work experience to everyone.
  • Ensure that the team balances pragmatism and excellence, and that gaps are actively managed.
  • Develop, coach & mentor their direct reports, helping them move forward in their careers - including internal promotions, raises and track changes.
  • Establish & maintain sensible operational goals.
  • Ensure that OKRs, KPIs, delivery forecasts, dashboards and other alignment and tracking tools are up to date and relevant.
  • Communicate actively and timely on important developments, issues, risk sources and other relevant topics with their teams, stakeholders and their managers.
  • Staff their teams and support all relevant hiring activities, ensuring that candidates are well assessed and have a good hiring experience.
  • Balance leadership responsibilities and individual contribution tasks wisely.

This is a permanent on-site position in Munich, Germany. We work remotely for the duration of the Coronavirus crisis, but will return to the office once the situation becomes manageable.

Requirements

  • 2+ years of experience as an Engineering Manager.
  • 5+ years of experience as a Software Engineer.
  • Good management and leadership skills.
  • Good software engineering and system design skills.
  • Good JavaScript skills.
  • Cloud Computing, with a preference for AWS.
  • Good communication and interpersonal skills.
  • Willingness to work in an agile team with quickly evolving requirements and frequent releases.
  • Sense of responsibility and ownership.
  • Working knowledge of server-less application engineering (ex: AWS Lambda) is a plus.

Who we are

e-bot7 brings artificial intelligence to customer service and helps companies achieve greater customer service efficiency. The system analyzes inbound messages and provides agents with accurate response suggestions. This reduces the average handling time by up to 80% and automates repetitive questions and processes right after integration.

What We Offer

  • Short decision-making process, low hierarchy and open communication
  • Typical start-up atmosphere: table tennis, dart board, chill room and computer games to clear your mind
  • We are a multicultural and multilingual team with over 20 nationalities
  • Shared office space to socialize with other smart brains located in the central city center
  • Health-promoting activities: fruit basket and virtual yoga sessions 
  • Be part of a leading AI start-up in Europe, a great place to develop your skills, while trying out new things
  • Do you have a good idea? Share it, pitch it and realize it!
  • Team events: Oktoberfest, Christmas tree decoration and birthday celebrations with live piano music

If you are interested and meet the requirements, please send us your CV. We will get in touch with you as soon as possible.

We are looking forward to hearing from you in person.

Your e-bot7 Team