System Reliability Engineer- Retail Store Apps at Apple (Cupertino, CA)
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Location: Cupertino, CA
Type: Full Time
Created: 2021-04-25 05:00:26
We are a diverse collection of thinkers and doers, continually reimagining our products, systems, and practices to help people do what they love in best user friendly efficient way. Apple is a deeply collaborative place, where everything we create is the result of people in different roles and teams working together to make each others ideas stronger. That same passion for innovation that goes into our products also applies to our practices, strengthening our commitment to leave the world better than we found it.Today, the Retail Engineering provides one of the best Apple Experience to Customers in the world, and operates in multiple countries worldwide.The system reliability engineering team within Apples Retail Store apps organization supports a wide variety of mobile and web apps used in Apples retail stores. The team is dedicated towards providing a world class experience to our end users by minimizing outages and by collaborating with product owners in an effective manner to understand user engagement on our app suites. We are looking for a software engineer with a curious mind and the energy and passion to build the next generation of SRE tools and processes within our organizationThe SRE team is a new group formed under the Retail Store Apps organization with the goal of providing stability to users of our apps in apple stores across the world. The candidate would work closely with product owners and app owners to establish SLOs and identify areas of improvement across the app suite and support the roll out of new features across multiple regions and Geo. They would manage offshore and onsite support team in handling queries and problems reported by users from Apple stores. The candidate would also be involved in building robust monitoring and alerting systems for our suite of apps and Create tools to automate troubleshooting processes thereby reducing the downtime of our critical appsÂ We're looking for a hardworking and passionate person to join this amazing team, if you feel this is you, we'd love to hear from you.