Software Engineer - Contact Center at Apple (Hyderabad, India)

Software Engineer - Contact Center at Apple (Hyderabad, India)


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Location: Hyderabad, India
Type: Full Time
Created: 2021-05-07 05:00:23

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The people here at Apple dont just build products they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that encourages the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.Imagine what you could do here!Apple's IS&T team is looking for highly motivated and talented engineers to build the next generation Contact Centre Platform, partnering with highly skilled global and regional colleagues, in a fast paced and exciting environment.The IS&T Customer Systems team delivers many of the key global applications used in Apples Global sites, including the Contact Centre Voice and eServices Platform and its integrations with other Contact Centre tools.The successful applicant will have a proven technical background in contact center interaction routing, be committed to customer experience, be a strong leader and advocate for the global team, and thrive in a fast-paced, dynamic environment.- As the Contact Center Applications Lead, Design, Develop, Implement, Deploy and Support contact center interaction routing applications- Support Contact Center initiatives, working with the global and regional business owners to identify and define opportunities and deliverables.- Manage a team of software engineers, providing technical guidance and mentorship- Develop critical system components as well as review team deliverables for accuracy, quality, and completeness- Mentor and develop skills of software engineers in the team- Drive documentation of technical design and system architecture- Build prototypes using known or new technologies - Handle daring schedules with multi-functional teams to achieve large initiatives - Tier 3 operational support of the Contact Center Voice and eServices solution, taking ownership of mitigation, resolution and followup for impactful P1/P0 incidents and lower priority recurring issues, as part of a 24*7 global support team- Contribute towards optimizing the Genesys Orchestration platform and ensure it is appropriately scaled to meet business and IST needs