Backend Tech Lead, Customer Service Platform at ByteDance (Singapore)

Backend Tech Lead, Customer Service Platform at ByteDance (Singapore)


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Company:
Location: Singapore
Type: Full Time
Created: 2021-05-14 05:00:30

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The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.

Responsibilities:

  • Build and manage a small team of system software engineers working on recommendation system;
  • Provide technical leadership to drive all phases of customer service system architecture iteration;
  • Work with TikTok cross-functional teams on delivering key results;
  • Provide team guidance, regular feedback, education, coaching and mentoring.

Qualifications

  • Bachelor's degree or equivalent practical experience in Computer Science or related technical fields.
  • 5+ years of coding experience with a general purpose programming language (ie. Java, C/C++, Go, Python).
  • Demonstrated knowledge of Redis/MySQL/Elasticsearch/Druid/Spark Streaming.
  • Experience working on distributed cloud services.
  • Understanding of algorithms, data structures, and their time and space performance.
  • Experience working in customer service/ops systems is preferred.
  • Good understanding of large scale backend service design is preferred.