Backend Tech Lead, Customer Service Platform at ByteDance (Singapore)
Type: Full Time
Created: 2021-05-14 05:00:30
The Customer Service Platform (CSP) is a team that integrate the product technology resources of the company's internal customer service system. Our mission is to provide users with efficient self-service solutions and provide agents with convenient tools so as to improve customer service experience.
- Build and manage a small team of system software engineers working on recommendation system;
- Provide technical leadership to drive all phases of customer service system architecture iteration;
- Work with TikTok cross-functional teams on delivering key results;
- Provide team guidance, regular feedback, education, coaching and mentoring.
- Bachelor's degree or equivalent practical experience in Computer Science or related technical fields.
- 5+ years of coding experience with a general purpose programming language (ie. Java, C/C++, Go, Python).
- Demonstrated knowledge of Redis/MySQL/Elasticsearch/Druid/Spark Streaming.
- Experience working on distributed cloud services.
- Understanding of algorithms, data structures, and their time and space performance.
- Experience working in customer service/ops systems is preferred.
- Good understanding of large scale backend service design is preferred.