Platform Support Engineer at Capital One Financial Corporation (Richmond, VA)

Platform Support Engineer at Capital One Financial Corporation (Richmond, VA)


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Company:
Location: Richmond, VA
Type: Full Time
Created: 2021-06-18 05:00:15

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West Creek 4 (12074), United States of America, Richmond, Virginia

Platform Support Engineer

This associate will provide strategic, administrative, and engineering support to both Jira Align (formerly AgileCraft) and Jira; and support the end-to-end user experience and architecture across the products. This is for a full-time position to provide strategic, administration, maintenance, upgrades, enhancements, support integrations with other tools or plugins, and rollout support of Jira Align and Jira.

General Responsibilities:

  • Provide level 3 and 4 administrative support for Jira Align (formerly AgileCraft) and Jira

  • Provide strategic consultancy and guidance to leadership and Jira Align users

  • Work with the user community to troubleshoot and resolve issues in Jira and Jira Align

  • Support the rollout and onboarding of new teams to Jira Align and the integration with Jira

  • Recommend and implement best practices in Jira and Jira Align

  • Provide hands on support to integrate Jira and Jira Align

  • Understand system architecture of upstream and downstream impacts when implementing solutions and provide governance across the applications

  • Support complex troubleshooting efforts that cross multiple applications and technical disciplines

  • Supports team to address business needs and deliver technical solutions and workarounds

  • Configure, manage, and enhance Jira Align and Jira tools, including native functionality as well as researching, testing, and implementing plugins

  • Configure Jira Align and Jira to meet business requirements

  • Coordinate with Atlassian Support team for issues

  • Responsible for maintaining all Jira Align instances

  • Responsible for working with other Jira and Jira Align administrators across the enterprise

  • Create and curate knowledge-base articles and documentation to help users help themselves

  • Verify bugs and work Atlassian support on delivering fixes

  • Responsible for helping define best practices and improving methods to benefit the user experience

  • Create and maintain technical documentation and user-guides

Basic Qualifications:

  • High School Degree, GED or equivalent certification

  • At least 3 years of experience supporting Jira

  • At least 3 years of Technology Delivery or System Integration experience

  • At least 3 years of experience in a customer facing or technical support role

Preferred Qualifications:

  • Bachelor's Degree

  • 4+ years of experience using and supporting Jira Align (formerly AgileCraft)

  • SAFe certified or other scaled agile frameworks

  • 4+ years of experience developing and consuming RESTful APIs

  • 4+ years of experience with OOP concepts and modern programming languages (JavaScript, Java, PHP, Python, .net or Ruby)

At this time, Capital One will not sponsor a new applicant for employment authorization for this position