Staff Service Engineer at bp plc (London, UK)

Staff Service Engineer at bp plc (London, UK)


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Company:
Location: London, UK
Type: Full Time
Created: 2021-06-18 05:01:12

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Digital Science & Engineering is a cross-functional team involved in all phases of our application and service release lifecycle. Embracing and promoting the DevOps & SRE methodologies. Service Engineers are responsible for the availability, reliability, and performance of services and components that comprise our application and platform estate. In this role, you will have the opportunity to leverage your technical skills in service management, software development and platform engineering. To promote best practice and support the broader organization by implementing the guide rails to operate safely. This role will help build maturity and forge greater adoption of Agile delivery across BP.

Responsibilities

  • Support services before they go live through activities such as service reliability consulting, capacity planning and pre-go live reviews.

  • Maintain the health of live services by consuming strategic monitoring solutions and measuring availability, reliability, and performance. Proactively intervene to prevent service outages driven by event monitoring.

  • Consume strategic DevSecOps pipelines to mitigate the need for penetration testing.

  • Resolve issues and restore services following major outages and conduct postmortems.

  • Define and manage business continuity and disaster recovery plans and simulations.

  • Build DevOps/SRE (As applicable) maturity and increase security, reliably and velocity of delivery.

  • Mentors other team members. Provide the conduit and linkages across the organization fostering the right conversations between the business, service owners and platforms teams. responding to technical support calls from end users of computers and software applications

  • Asist configure and implement changes

  • Manage user accounts and profiles

  • Assist with scheduling andinstallation of updates

  • Maintaining inventories of hardware and software

  • Plan date retention and backup policy’s

  • Record issues and root cause analysis for future reference.

Qualifications

  • Broad experience contributing and collaborating to assist design, plan, implement, maintain, and document services and solutions.

  • Development experience in one or more object-oriented programming languages (e.g. Python, Go, Java, C/C++)

  • Depth of knowledge in areas such as system architecture (scalable, reliable, redundant design), API design, security

  • Capable of communicating effectively at all levels of the organization.

  • Experience of stakeholder management and ability to influence.

  • Computer science Degree/HND or related field

  • No prior experience in the energy industry required

Personal Attributes

  • Complete tasks quickly and thoroughly owns issues and is highly dependable.

  • Highly responsible, self-motivated, and able to thrive in an energetic, fast-paced, high growth environment. Exhibits ownership of projects and tasks assigned.

  • Excellent organizational skills required to adapt to a constantly changing technical environment

  • Strong team player with a customer service orientation with the ability to forge relationships at all levels of the company and across diverse cultures.

  • Have excellent communication skills – written, verbal and interpersonal.

  • Ethical, honest, fair and of high integrity.

About BP

INNOVATION & ENGINEERINGJoin us in creating, growing, and delivering innovation at pace, enabling us to thrive while transitioning to a net zero ‎world. All without compromising our operational risk management.Working with us, you can do this by:• deploying our integrated capability and standards in service of our net zero and ‎safety ambitions• driving our digital transformation and pioneering new business models• collaborating to deliver competitive customer-focused energy solutions• originating, scaling and commercialising innovative ideas, and creating ground-breaking new ‎businesses from them• protecting us by assuring management of our greatest physical and digital risksBecause together we are:• Originators, builders, guardians and disruptors• Engineers, technologists, scientists and entrepreneurs‎• Empathetic, curious, creative and inclusive